Man And Van Coulsdon Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Coulsdon provides domestic and commercial removal, delivery, transport, and related labour-only services within the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to create a fair, clear, and lawful framework for both parties. In these terms, references to "we", "us", and "our" mean the service provider operating under the Man and Van Coulsdon name, and references to "you" and "your" mean the customer or person making the booking.
These terms apply to all services arranged through any accepted booking method and to any additional services agreed before or during the job, including loading, unloading, furniture moving, single-item transport, and waste-related assistance where legally permitted. They are written to reflect UK consumer and business practices and should be read together with any written quotation, booking confirmation, or agreed service notes. If there is any conflict between these terms and a specific written agreement, the written agreement will take priority to the extent of that conflict.
Our aim is to provide a reliable man with a van service in Coulsdon and surrounding areas while maintaining appropriate standards of care, safety, and compliance. These terms are not a substitute for statutory rights, and nothing in them will remove or limit rights that cannot lawfully be excluded under UK law. Customers are expected to review these terms before confirming a booking and to ensure that the information they provide is accurate, complete, and up to date.
Bookings may be made by phone, email, online form, messaging service, or any other method we may accept from time to time. A booking is not confirmed until we have acknowledged it and, where required, received any deposit, pre-authorisation, or written acceptance of the quotation. We may request additional information before confirming a booking, such as collection and delivery addresses, access conditions, item dimensions, parking restrictions, inventory details, floor levels, and any special handling requirements.
When you request a quote for Man and Van Coulsdon services, the price will normally be based on the information supplied at the time of enquiry. If the job changes materially after the quotation is issued, we reserve the right to revise the price, amend the schedule, or decline the booking if the revised requirements are unsuitable or cannot be safely completed. Examples of material changes include extra items, long carrying distances, limited access, additional waiting time, or the need for more staff or a larger vehicle.
You are responsible for ensuring that all information provided at the booking stage is true and accurate. This includes the nature, quantity, weight, fragility, and dimensions of items, as well as the presence of stairs, lifts, narrow corridors, parking limitations, or restrictions on vehicle access. If inaccurate information causes delay, extra labour, or additional vehicle costs, we may charge a reasonable supplement based on the actual requirements of the job.
Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed in writing, payment is due on completion of the service on the day of the job. We may accept bank transfer, card payment, cash, or another method agreed in advance. For larger bookings, business customers, or jobs involving third-party charges, we may require a deposit or full prepayment before the service date.
All prices are stated in pounds sterling and may be quoted as fixed fees, hourly charges, or a combination of both. Where a service is charged by the hour, time begins when the team arrives at the agreed location and ends when the work is completed, excluding any unpaid break unless otherwise stated. Waiting time caused by customer delay, incomplete access arrangements, or absence of required permissions may be chargeable. Any tolls, congestion-related charges, parking costs, permits, congestion zones, or other legitimate third-party expenses may be added where applicable and agreed or reasonably necessary for performance of the service.
Late payment may result in additional administrative charges and, where lawful, interest under the Late Payment of Commercial Debts legislation or other applicable law. If payment is refused, reversed, or not made within the agreed time, we may suspend future services, recover reasonable collection costs, and pursue any other lawful remedies. Title to any goods transported does not transfer through payment, and payment of our invoice does not create responsibility for items beyond the limits stated in these terms.
Cancellations, Rescheduling, and Waiting Time
Customers may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy is confirmed in writing, the following principles apply: cancellations made well in advance may be subject to no charge or a small administration fee; short-notice cancellations may incur a partial charge reflecting lost time, vehicle allocation, and staffing commitments; and same-day cancellations or failures to attend may be charged at a higher rate where reasonable and lawful. Any deposit paid may be retained in part or in full to cover costs already incurred, provided this is fair and proportionate.
We also reserve the right to cancel or reschedule a booking if access is unsafe, if the customer has provided false information, if the job would breach legal requirements, or if weather, traffic, vehicle breakdown, illness, or another event beyond our reasonable control prevents performance. In such cases, we will aim to notify you as soon as reasonably practicable and may offer an alternative date or a refund of any amount paid for the undelivered portion of the service. We will not be liable for indirect losses arising from a lawful cancellation or postponement.
Where we arrive at the agreed time and are unable to start or complete the work because the customer is absent, access is unavailable, keys are missing, payment arrangements have not been met, or the site is not ready, we may charge for waiting time, wasted attendance, or a rebooking fee. For Coulsdon man and van jobs involving time-sensitive appointments, it is particularly important that the customer ensures both collection and delivery points are ready and that any relevant third parties are informed. If additional visits are required due to customer-related delay, they may be charged separately.
Service Standards and Customer Responsibilities
The customer must ensure that items are suitably packed, labelled, and prepared for transport unless we have expressly agreed to provide packing or wrapping services. Fragile, valuable, or unusual items should be identified in advance so that appropriate handling can be arranged. We may refuse to carry items that are improperly packed, unsafe, excessively heavy, or likely to cause damage to other goods, the vehicle, or the persons involved. We may also decline to move items that are prohibited by law or that present an unreasonable risk.
Customers must secure any necessary permissions for parking, access, loading bays, building entry, lift use, or shared-area use at both collection and delivery addresses. If our team is fined, restricted, delayed, or otherwise affected because those permissions were not obtained, the customer will be responsible for the resulting costs to the extent permitted by law. Likewise, if a building manager, neighbour, landlord, or other third party places conditions on the move, it remains the customer’s responsibility to disclose those conditions before the job begins.
When using Man And Van Coulsdon services for removals, deliveries, or disposal-related work, customers should remove any personal data, bank cards, passwords, or other confidential information from items before collection. We do not inspect digital contents, and we are not responsible for data loss, unauthorised access, or privacy breaches caused by items not prepared for transport. If a customer asks us to move items containing sensitive material, that request is accepted entirely at the customer’s risk unless otherwise agreed in writing.
We take reasonable care of items in our possession and expect our team to handle goods with appropriate diligence. However, liability for loss or damage is limited as set out below. We are not responsible for pre-existing damage, wear and tear, poor packaging, hidden defects, insecure assembly, or damage resulting from the inherent nature of an item. Similarly, we are not liable for items damaged because the customer instructed us to move them despite our advice that they were unsafe or unsuitable for transport.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for loss or damage arising from a service will normally be limited to the lower of the replacement cost of the affected item or the amount paid for the specific service giving rise to the claim, unless a higher limit has been expressly agreed in writing. We do not accept responsibility for consequential loss, loss of profit, loss of business, missed deadlines, or indirect or special damages.
If you believe an item has been lost or damaged, you must notify us as soon as reasonably possible and provide supporting details, including photographs, receipts, proof of value, and any relevant circumstances. We may inspect the item, the packaging, and any available evidence before determining liability. Claims submitted late may be harder to assess and may be declined where the delay has materially prejudiced our ability to investigate.
With respect to waste removal or disposal support, Man and Van Coulsdon will only transport and dispose of waste in accordance with applicable UK waste legislation and local authority requirements. We do not permit customers to use our service to conceal hazardous, illegal, or misdescribed waste. Any waste placed with us must be accurately described at the time of booking, including whether it is household waste, green waste, bulky waste, electrical items, or materials requiring special treatment. If waste has not been correctly identified, we may refuse collection or charge an adjustment to reflect lawful handling requirements.
Where we carry waste, the customer must ensure that the waste is theirs to dispose of or that they have lawful authority to arrange its removal. The customer is responsible for declaring any restricted items such as asbestos, chemicals, oils, paints, gas cylinders, tyres, clinical waste, refrigerators containing refrigerants, or electrical items that require separate treatment. We reserve the right to refuse any item that cannot lawfully be transported or disposed of under the relevant environmental rules. Any attempt to conceal prohibited waste may result in immediate termination of the job and may be reported to the appropriate authorities if required.
If we use a licensed waste facility, transfer station, or disposal partner, charges may include legitimate facility fees, segregation costs, or handling costs. We may provide evidence of lawful disposal where appropriate, but only to the extent required or normally issued within the course of business. The customer must not request or expect unlawful tipping, fly-tipping, or the removal of waste without proper records where those records are legally necessary. These obligations apply equally to man with a van in Coulsdon services and any wider UK waste-related work we undertake.
Health, Safety, and Access
The customer must provide a safe working environment, including clear access routes, reasonable lighting, and a warning of any known hazards such as unstable flooring, loose stairs, aggressive animals, sharp objects, or dangerous substances. If we believe a location is unsafe, we may stop work until the risk is removed or, where necessary, leave the site and charge for time spent. Our staff may refuse to carry items that exceed safe lifting limits or require equipment not supplied as part of the agreed service.
We will use reasonable skill and care in performing the service, but the customer acknowledges that moving large or heavy items can involve some risk even with careful handling. You should consider whether specialist services, dismantling, or extra manpower are required before booking. If the customer asks us to dismantle or reassemble items, that work is carried out on a reasonable-efforts basis unless a specific guarantee has been agreed. We are not responsible for items that cannot be reassembled because of missing parts, unsuitable fixings, or manufacturer limitations.
These terms may be updated from time to time. The version in force on the date of booking will normally apply to that booking unless a change is required by law. If a provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right on one occasion does not waive that right for future use.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services supplied under them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rules provide otherwise. If the customer is based elsewhere in the United Kingdom, the services will still be governed by the same legal framework unless a different arrangement is agreed in writing and is legally valid.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. This agreement is intended to support a clear and professional working relationship for man and van services in Coulsdon, while remaining consistent with UK law and standard commercial practice. If you do not accept any part of these terms, you should not proceed with the booking. Where a written quotation, invoice, or job sheet includes additional lawful terms, those terms will apply alongside these Terms and Conditions.