Terms and Conditions

Man and Van Coulsdon Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Coulsdon provides removal and related transport services within the United Kingdom. By booking a service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "We", "us" and "our" refer to Man and Van Coulsdon, the provider of removal and transport services.

1.2 "You" and "your" refer to the customer who books or uses our services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by us.

1.4 "Booking" means a confirmed request by you for our services, whether made online or by any other method we offer.

1.5 "Goods" means the items, belongings, furniture, personal effects, or other property transported or handled by us under the contract.

1.6 "Contract" means the agreement between you and us for the provision of services, comprising these Terms and Conditions and the details of your confirmed booking.

2. Booking Process

2.1 You may request a quote by providing accurate information about the addresses, access conditions, type and volume of goods, and any special requirements.

2.2 Any quotation we provide is based on the information you submit. If that information is incomplete or inaccurate, we reserve the right to revise or withdraw the quotation or to apply additional charges.

2.3 A booking is only confirmed when we have accepted your request for services and you have accepted the quotation and any applicable terms for payment such as deposits or prepayments. Our acceptance may be given verbally or in writing, including electronically.

2.4 You are responsible for checking that all details of your booking are correct. This includes dates, times, addresses, access arrangements, and the scope of services required. Any errors must be notified to us as soon as possible.

2.5 We reserve the right to refuse or cancel any booking at our discretion, for example if the requested service is outside our operational capabilities, if there are safety concerns, or if you have previously breached these Terms and Conditions.

3. Scope of Services

3.1 Unless expressly stated in writing, our standard service includes loading, transport and unloading of goods between the agreed addresses within our service area.

3.2 Packing, disassembly and reassembly of furniture, and specialist handling of fragile or high-value items are not included in the standard service unless specifically agreed in your booking.

3.3 We may provide removal services to or from residential, commercial, or storage premises, subject to access conditions and local restrictions.

3.4 Time estimates given at the quotation stage are not guaranteed and may vary due to traffic, access, volume of goods, or other circumstances beyond our control.

4. Customer Responsibilities

4.1 You must ensure that adequate and lawful parking is available for our vehicle at all relevant locations. Any parking charges, fines, or penalties arising from the performance of the services will be your responsibility where they result from a lack of suitable arrangements or instructions.

4.2 You must ensure that our team has safe, reasonable, and unhindered access to the premises, including suitable stairways, lifts, corridors, and doorways to move the goods.

4.3 You must pack your goods securely unless packing services have been agreed. Fragile items should be properly protected and labelled.

4.4 You must not ask our staff to do anything that is unsafe, illegal, or outside the agreed scope of services.

4.5 You are responsible for checking that nothing has been left behind at the collection address and that all goods you wish to transport have been loaded.

5. Payments and Charges

5.1 Our charges may be based on hourly rates, fixed prices, or a combination, as specified in your quotation and booking confirmation.

5.2 We may require a deposit or full prepayment to confirm your booking. Any such requirement will be communicated to you at the time of booking.

5.3 Unless otherwise stated, our charges do not include parking costs, tolls, congestion charges, ferry charges, or similar fees, which will be added to the final bill where applicable.

5.4 Additional charges may apply where:

(a) the volume of goods exceeds that originally described,

(b) access is more difficult than disclosed,

(c) waiting times arise due to delays that are not caused by us,

(d) extra labour or trips are required,

(e) services are extended beyond the hours stated in the quotation.

5.5 Payment terms will be stated in your booking confirmation. Unless agreed otherwise, payment is due at the completion of the job or in advance where prepayment is required.

5.6 If payment is not made when due, we reserve the right to charge interest on overdue amounts and to withhold delivery of goods until payment is received in full.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may allow amendments to the date, time, or scope of services subject to availability and any difference in price.

6.3 We reserve the right to apply cancellation charges, which may include:

(a) a small administrative fee for cancellations made more than 48 hours before the scheduled start time,

(b) a higher percentage of the quoted price for cancellations made within 48 hours,

(c) up to 100 percent of the quoted price for cancellations made on the day of the service or where our team is already en route or on site.

6.4 If we need to cancel or reschedule due to unforeseen circumstances such as vehicle breakdown, severe weather, staff illness, or other events beyond our control, we will inform you as soon as reasonably practicable and offer an alternative date or a refund of any prepayments. We will not be liable for any consequential losses arising from such cancellations.

7. Excluded Goods

7.1 Unless expressly agreed in writing, we do not transport any of the following:

(a) hazardous, illegal, or dangerous goods including explosives, firearms, flammable substances, chemicals, or gas cylinders,

(b) live animals, plants requiring special handling, or perishable items,

(c) cash, jewellery, works of art, antiques, or other items of exceptional value,

(d) important documents such as passports, financial records, or legal paperwork,

(e) waste, rubble, or materials intended for disposal, except as outlined under waste regulations.

7.2 If you submit any excluded goods without our knowledge, we will not be liable for any loss, damage, or delay relating to those goods. You will be responsible for any resulting costs, claims, or penalties.

8. Waste Regulations and Rubbish Removal

8.1 We operate in accordance with applicable UK waste regulations. We are not a general waste carrier unless expressly stated and agreed as part of the booking.

8.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of such items and that they are not hazardous or restricted waste.

8.3 Any waste-related service will be subject to additional charges based on the type and volume of material and any disposal fees imposed by licensed facilities.

8.4 We will not collect or dispose of hazardous waste, including but not limited to asbestos, chemicals, oil, medical waste, or electrical items subject to special disposal schemes, unless specifically agreed and lawful arrangements are in place.

8.5 You must not request or permit us to dispose of waste illegally, such as by fly-tipping or dumping in unauthorised areas. If you do so, you will be solely responsible for any fines, penalties, or legal action arising.

9. Our Liability

9.1 We will exercise reasonable care and skill in performing the services. However, our liability is subject to the limitations set out in this section.

9.2 We will not be liable for any loss or damage to goods unless caused by our negligence or breach of contract.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable replacement value for the affected items, subject to any specific limitations agreed in writing.

9.4 We will not be liable for:

(a) loss or damage arising from insufficient or improper packing carried out by you or a third party,

(b) loss or damage to goods where you or your representative have not inspected them upon completion and reported issues within a reasonable time,

(c) electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by us,

(d) minor cosmetic damage such as small scratches or scuffs that are consistent with normal handling and where reasonable care has been taken,

(e) loss of or damage to goods where the item was already defective, weak, or prone to damage due to its condition or design.

9.5 We will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of opportunity, or inconvenience, arising from or in connection with the services.

9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

10. Delays and Events Beyond Our Control

10.1 We will not be responsible for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, breakdowns, strikes, or acts of authorities.

10.2 In such circumstances, we will make reasonable efforts to minimise disruption and to complete the services as soon as reasonably possible.

11. Insurance

11.1 We maintain appropriate insurance cover for our activities in line with UK requirements. This may include public liability and goods in transit insurance.

11.2 Our insurance may be subject to exclusions, conditions, and limits. You are encouraged to arrange your own additional insurance for high-value or fragile items if needed.

12. Complaints

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it.

12.2 Any formal complaint should be submitted promptly with a clear description of the issue and any supporting information such as dates and photographs, where applicable.

12.3 We will review and respond to complaints within a reasonable timeframe and will seek to resolve them fairly and amicably.

13. Data Protection

13.1 We will collect and use personal information about you only to the extent necessary to process bookings, provide services, handle payments, and manage customer relations.

13.2 We will take reasonable steps to protect your personal data and will not share it with third parties except where required for the performance of the contract, for legal compliance, or with your consent.

14. General Provisions

14.1 These Terms and Conditions, together with your booking details, constitute the entire agreement between you and us and supersede any prior discussions or representations.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent.

14.4 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By booking or using the services of Man and Van Coulsdon, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.



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Extra Efficient and Super Speedy Man and Van Coulsdon CR5

If you'd like to match quality with affordability then we are the removal company for you. Every step of the way we can help you with your move, from the packing to the man and van. If you are moving property, be it a commercial outlet or a domestic property, we are here to help you on your exciting journey. All of our staff are dedicated to delivering the best service available and as a company we are always looking to improve – but as it stands, we believe we've got the best man and van Coulsdon service out there, for residents of CR5 and beyond!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Coulsdon Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8A The Drive
Postal code: CR5 2BL
City: London
Country: United Kingdom

Latitude: 51.3270160 Longitude: -0.1322240
E-mail:
[email protected]

Web:
Description: Give us a ring and hire our outstanding removal services throughout Coulsdon CR5! Contact us right now and get a free consultation form our experts!
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